Key Responsibilities 

Reception and Front Desk Management 

• Serve as the primary point of contact for visitors, phone calls, and emails, ensuring a welcoming and professional environment at the front desk. 

• Maintain a clean and organized reception area, including monitoring and straightening up the main level and restroom. 

• Manage incoming and outgoing mail, packages, and deliveries, ensuring that tenant mail is properly placed in boxes and notifying the property manager of uncollected items. 

• Handle visitor check-ins, ensure coverage of the front desk during breaks, and arrange for someone to cover when stepping away for an extended period. 

• Answer customer inquiries, provide information about BCBCC programs and services, and refer questions to appropriate staff members when necessary. 

Administrative Support 

• Schedule and coordinate meetings, appointments, and events for the Executive Director, Director of Operations, and other team members, ensuring there are no scheduling conflicts. 

• Assist with maintaining organized and up-to-date filing systems (both digital and physical), ensuring easy access to important documents. 

• Prepare, edit, and distribute correspondence, reports, presentations, and meeting minutes as needed. 

• Monitor and order office supplies after checking with the Executive Director, ensuring that all departments have the resources they need. 

• Manage requests for building use, space reservations, and coordinate with the property manager and staff for event

Program and Event Coordination 

• Assist in planning, organizing, and executing BCBCC events, workshops, and training sessions, including scheduling, registration, and logistics. 

• Support the Program Manager in coordinating community programs, ensuring materials, supplies, and communication are managed efficiently. 

• Maintain event calendars, send reminders to staff, participants, and stakeholders, and assist with event setup and breakdown. 

• Collect and compile feedback from event attendees and prepare follow-up reports. 

Office Management and Support 

• Ensure that office equipment (printers, copiers, scanners, etc.) is functioning correctly, and coordinate service calls for equipment repair and maintenance as needed. 

• Handle vendor correspondence, ordering supplies, and scheduling follow-ups. 

• Serve as the point of contact for building maintenance and repair services, ensuring any issues are addressed promptly. 

• Maintain a list of office supplies needing replacement and place orders after coordinating with the Executive Director. 

• Arrange volunteers to assist with projects during the week and oversee their tasks. 

End-of-Week and Start-of-Week Tasks 

• Meet with the Executive Director to review the upcoming week's schedule, priorities, and tasks. 

• Ensure the Executive Director’s calendar is updated with all appointments, meetings, and staff schedules for the following week. 

• Organize documents and ensure the Executive Director’s office is tidy, with all files correctly organized. 

• Process any outstanding building use items, supplies, or maintenance needs before the weekend. 

Other Duties 

• Assist with special projects and tasks assigned by the Executive Director or Director of Operations. 

• Provide support during after-hours events, as needed, with advance notice. 

• Perform additional tasks that may arise in support of BCBCC’s mission and operations. 

Qualifications 

• Education: High school diploma or equivalent required; an associate or bachelor's degree in Business Administration, Communications, or a related field is preferred. 

• Experience: Minimum of 2 years of experience in a reception, administrative, or office support role, preferably in a nonprofit or community-based organization. 

• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with database management tools. 

• Communication Skills: Excellent written and verbal communication skills, with a professional and courteous demeanor. 

• Organizational Skills: Strong attention to detail with the ability to prioritize tasks, manage multiple projects, and meet deadlines. 

• Interpersonal Skills: Ability to work collaboratively with diverse groups, build relationships, and maintain a positive and supportive work environment. 

• Problem-Solving Skills: Proactive problem-solver with the ability to handle unexpected challenges and adapt to changing priorities. 

• Confidentiality: Ability to handle sensitive information with discretion and maintain confidentiality. 

Desired Competencies 

• Commitment to the mission and values of BCBCC, with an understanding of the importance of supporting Black-owned businesses and economic development. 

• Strong team player willing to assist others and contribute to a positive work environment. 

• Willingness to learn new skills, take initiative, and suggest improvements to administrative processes. 

• Familiarity with nonprofit operations, community engagement, and event planning is a plus. 

Work Environment and Requirements 

• This position is based at the BCBCC office and requires maintaining regular office hours (Monday – Friday, 9:00 a.m. – 5:00 p.m.), with occasional evening or weekend availability for events, as needed. 

• Ability to lift and move office supplies, materials, and equipment (up to 25 lbs) as required. 

• Must be able to maintain a professional appearance and demeanor, representing BCBCC positively to visitors and callers. 

Benefits 

• Competitive salary within the stated range, commensurate with experience. 

• Health, dental, and vision insurance options. 

• Paid time off (vacation, sick leave, and holidays). 

• Opportunities for professional development and growth within the organization.